Bright House Networks (BHN) mails monthly, itemized statements to customers for monthly services that are billed in advance. Customers agree to pay amounts due by the due date indicated on the statement, less any authorized credits. If your monthly statement is not paid by the due date, a late payment processing charge of $5.50 may be imposed. If your account remains delinquent and a BHN representative is sent to your premises, a fee will be imposed and your services may also be disconnected. Customer agrees to pay such fees. Nonpayment of any portion of any services on this statement could result in disconnection of all of your Bright House Networks services. Disconnection of Home Phone service may also result in the loss of your phone number. Should you have any questions about your statement or with the services provided to you by BHN, please call our office at the telephone number on the front of this statement.
If you are a Home Phone customer, go to https://digitalphonestatement.mybrighthouse.com to access your call detail records. For questions regarding your Home Phone service and any associated charges, or to request a copy of your call detail records, dial 611 from your home phone, or call our office at the telephone number on the front of this statement. BHN does not offer stand-alone local, local toll, long distance, or international services.
Please call our office whenever you need our assistance. If you wish to write to us about your service, please mail your comments to the address listed in the upper left corner of this statement. Please do not write on the statement. Our goal is to provide the best service possible to you, our valued customer.
Please call our office at least seven (7) business days before you move to establish service at your new address or to arrange for the return of BHN equipment.
MAIL PAYMENTS TO THE "REMIT" ADDRESS ON THE FRONT OF THIS STATEMENT.
If you are paying in person, please bring your entire statement to our office for fast, efficient processing.